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Respondiendo · Your digital front-of-house manager

Your business, in good hands.

Your digital manager replies to reviews in your voice and turns customer feedback into clear insights. While you focus on the guests in front of you.

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Elena S.2 hours ago · Google
Example

The kind of croquettes that make you come back. And Rocío’s service was outstanding.

Reply from Casa Lumbre

Thank you, Elena. We’ll pass that on to Rocío — you’ve made her day. We look forward to seeing you for the next batch.

Published on Google

Replies with personality

Your voice.
Every time.

Replies shaped around your personality, language and values. No templates or stock phrases.

Reply from Casa Lumbre Example

Choose a review to see how your digital manager would reply.

    Collect. Reply. Understand.

    Your Google reviews arrive automatically in one dashboard.

    Each reply is written in your voice, ready for your approval or approved automatically based on the rating.

    Published reviews feed your insights: ratings, recurring themes and trends.

    Replying is half the story. Understanding is the other.

    Metrics and insights

    What they say.
    What it means.

    Track your rating, recurring themes, your strengths and what is costing you stars.

    Average rating · 12 months

    4.60 Oct

    Example

      What comes up most

        PositiveNegativeNeutral

        Coming soon Legal Shield

        Your Legal Shield.

        We’re building a system to flag reviews that breach Google’s policies, support your appeal and show the progress of each case in real time.

        Case tracking

        Example · feature in development

          Google decides each appeal. We cannot promise that a review will be removed: we identify issues, support the case and keep you informed.

          Groups and chains · Tailored solution

          Six locations.
          One dashboard.

          Running several locations? We’ll tailor a setup that brings their reviews, insights and settings together under one account.

          Tell us what you need

          Example

            Plans

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            Google Business Profile is a free Google service. Your subscription covers Respondiendo, its automations, analytics and management tools.

            Your guests come first.
            We’ll handle the rest.

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